Purpose and Scope of the Service

Artisand (hereinafter, "the company") operates a digital portal exclusively for the management of wholesale orders of special sands, industrial minerals, and aggregates for construction companies and metallurgical firms. Access to the portal and contracting of dispatches implies full acceptance of these terms.

The services offered include scheduling dispatches by the ton, consulting available stock, downloading analysis certificates, and managing electronic invoicing. Retail sales or deliveries to individuals are not contemplated.

Client Responsibilities

The client is obligated to provide truthful and updated information during registration and in each dispatch request. They are responsible for verifying that the technical specifications of the requested material (granulometry, purity, moisture) correspond to the intended use in their production process.

The client must ensure that the unloading location has suitable access for trucks up to 30 tons and that the receiving personnel are trained to handle the materials in accordance with the provided safety data sheets.

• Notify any changes in contact information or delivery address at least 48 hours in advance.
• Refrain from reselling the materials without prior written authorization from Artisand.
• Not use the products for purposes other than those indicated in the corresponding technical data sheet.

Limitation of Liability

Artisand shall not be liable for indirect damages, loss of production, or loss of profits arising from the use of the supplied materials, unless there is proven intent or gross negligence. The company's maximum liability in any claim is limited to the value of the material batch subject to the claim.

Samples and analysis certificates provided prior to purchase represent typical production values, not absolute guarantees for each individual batch. The client may request a specific analysis of the batch before dispatch, at an additional cost.

Returns of materials are not accepted once the truck has left our facilities, unless a quality defect not disclosed in the product's technical data sheet is verified.

Contracting and Dispatch Conditions

Orders are formalized through a purchase order issued via the portal or by email to info@artisand.com. Confirmation of dispatch is subject to stock availability and credit approval or receipt of advance payment.

Delivery Times

Dispatches are scheduled within windows of 48 to 72 business hours from order confirmation, except in cases of adverse weather conditions or force majeure preventing loading or transit. In hard-to-reach areas, the deadline may be extended up to 5 business days.

Payment Conditions

Payment conditions are agreed upon in writing at the time of client activation. Bank transfers, certified checks, and electronic payments through the channels enabled on the portal are accepted. No cash collections are made at the point of delivery.

• New clients: 100% advance payment of the order value.
• Clients with history: revolving credit of up to 30 days, subject to periodic evaluation.
• Default: an interest of 1.5% per month will be applied on unpaid balances, plus management fees.

Intellectual Property and Use of the Portal

All content on the portal, including texts, graphics, logos, databases, and software, is the property of Artisand or its licensors. Unauthorized reproduction, distribution, or modification of said content is prohibited.

The client agrees not to use the portal for illegal activities, sending spam, introducing computer viruses, or interfering with the platform's operation. Breach of this clause will result in immediate suspension of the account without prejudice to any legal actions that may be taken.

Modifications and Validity

Artisand reserves the right to modify these terms at any time, notifying registered users of the changes by email at least 15 days in advance. If the client does not express their disagreement within that period, they will be deemed to accept the new conditions.

These terms will remain in effect until replaced by an updated version. Termination of the contract by either party does not exempt compliance with obligations pending at the time of termination.

Jurisdiction and Legal Contact

For any dispute arising from the interpretation or execution of these terms, the parties submit to the jurisdiction of the ordinary courts of the Autonomous City of Buenos Aires, expressly waiving any other jurisdiction that may apply.

For legal inquiries or formal notifications, you may contact our team at the postal address: Elizabeth 46178, or by email at info@artisand.com. The contact phone number is (965)409-6455.